"Representing taxpayers with integrity, authority & tenacity."
When this company was started almost 10 years ago, I made a pact to never take on more cases than I can effectively handle. Doing this allows us to handle your case with care. It won't be rushed or lost in a pile somewhere.
When looking at us and other companies to help you resolve your tax matters, ask these three questions, minimum, before determining who to hire:
A lot of times, these companies have "Sales Reps" on the phone "Selling" you there product or service and in this case it's tax services. Some even have reps selling in person. I know, I've done it before when I first got introduced to the industry. They'll sell you their company's service then you'll never hear from that individual again. What is this person's incentive to have you sign up for their company's services? Commission, a paycheck, bonuses, etc? If you're talking to us, you're talking to the person who is going to handle your case all the way through to the end.
As with #1 above, usually the person on the phone is a sales person and not licensed to handle your case. If they told you they're the ones who are going to work on your case and then you find out in your second question that they aren't licensed, that would be a huge "RED FLAG" for me. Sometimes it calls for others to help on a case who aren't licensed while doing some of the leg work, but again, with us, if you're talking to us, you're talking to the person who is going to actually speak and negotiate with the IRS on your behalf.
Only the BIG 3 are able to represent taxpayers before the Internal Revenue Service: Enrolled Agents (EA's), CPA's, and Tax Attorneys. If they're not one of these three, find one who is.
This can be a tricky one because some companies can make really nice websites and appear to be a reputable company, when in fact, they may not treat their clients well at all or are in the business strictly to make a fast dollar in a growing industry. I've been doing this just about all of my working life and will be doing so for the rest of my career if I can help it.
-I would check with the Attorney General of that state in which you're doing business with even though the company you're looking at is in a different state. If they're conducting business in other states, you'll be sure that the Attorney General's office in each state will know about bad business practices within their own boarders.
-I would also check with the Better Business Bureau. Although most companies can get listed on the BBB, it isn't the fact that they're listed on this site that gives them validity, it's 1) how long have they been listed and 2) how many complaints do they have? Every company is going to get complaints, it's pretty difficult not to do business and have someone angry at you for something even if it isn't your fault, but an excessive amount of complaints for any size company is another "RED FLAG" for me and should be for you too. Did they just join the BBB? Even a reputable company could join the BBB for the first time, but why didn't they in the initial stages of starting their business? Why now?